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Welcome to the LDH Contact Tracer Learning Portal!

Thank you for being part of the Louisiana Department of Health (LDH) Contact Tracing Team.  You will be playing a critical role in protecting the public health for the State of Louisiana.  ...

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Thank you for being part of the Louisiana Department of Health (LDH) Contact Tracing Team.  You will be playing a critical role in protecting the public health for the State of Louisiana.  Contained within the learning portal is mandatory training and/or activities that must be completed prior to you beginning your work as a Contact Tracer.  There are a total of 7 steps of courses and activities that must be completed:

1.  Introductory Training for Contact Tracers from the Association of State and Territory Health Officials Contact Tracing (ASTHO).

2.  End User Agreement from the Office of Technology Services.

3.  To Access the Contact Tracing Portal, complete Multi Factor Authentication Configuration.

4.  Cyber Hygiene and Phishing Training.

5.  LDH Contact Tracing Program Training - NOW AVAILABLE.

6.  Voices from the Field.

7.  Louisiana Contact Tracing Platform Resources - NOW AVAILABLE.

Finally, there is also a Contact Tracer Resource Module that will contain useful links and resources to help you perform your job as a Contact Tracer.  Please check the Resource Module frequently as we will be constantly adding new resources and updating existing resources.


LDH Contact Training Training

MANDATORY TRAINING: The LDH Contact Tracing Course has been published.  Please be sure to enroll and complete the course prior to initiating your role as a Contact Tracer.

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MANDATORY TRAINING: The LDH Contact Tracing Course has been published.  Please be sure to enroll and complete the course prior to initiating your role as a Contact Tracer.


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Available courses

This forum is intended for call agents to ask pertinent questions, share their ideas, talk with other agents, and share tips for best practices. This forum is not for general chatting, for its purpose is to be a job aid. The forum is moderated by a full time SDMI employee who will try to answer questions as promptly as possible. Any questions that they are unable to answer will be directed to the appropriate team or person.


This course will provide an overview of SalesForce for OPH personnel.

Prior to receiving access to the Louisiana SalesForce Contact Tracing Platform, each Contact Tracer must review and acknowledge receipt of the State's Office of Technology Services End User Agreement.  Once receipt and understanding of the agreement is selected, the Contact Tracer's name will be submitted to SalesForce which will allow the Contact Tracers to be provisioned into the Louisiana SalesForce Contact Tracing Platform.  

The State of Louisiana is requiring all contact tracers who are not employed directly by the State to use Multi Factor Authentication in order to gain access to the Louisiana Contact Tracing Platform.  This course will provide contact tracers with directions and job aids on how to download, install and configure the Multi Factor Authentication Application and authenticate with the State's server.

This course is designed to provide Agents with a base level of knowledge in identifying phishing emails and understanding the potential damage a phishing email can inflict on a computer to include the effects of Ransomware.  This course will also provide each user with basic cyber hygiene and steps that can be taken to protect home networks.